30-Day Children’s Clothing Warranty Policy

Coverage

This warranty policy applies to all children’s clothing purchased from our store, including but not limited to T-shirts, pants, jackets, dresses, shoes, and other apparel.

1. Warranty Period

Customers are eligible for a 30-day warranty from the date of purchase. If the product has a quality-related issue, customers may request a free replacement or repair.

2. Warranty Scope

  • Covered under warranty:
    • Manufacturing defects (e.g., loose stitching, missing buttons, broken zippers).
    • Fabric damage under normal washing and wearing conditions (e.g., abnormal fading or tearing).
    • Print or embroidery coming off abnormally.
  • Not covered under warranty:
    • Damage caused by improper use, cutting, tearing, or other manual damage.
    • Fading, shrinkage, or deformation due to incorrect washing (e.g., washing with hot water or using bleach).
    • Normal wear and tear (e.g., minor pilling or slight discoloration after prolonged use).
    • Products exceeding the 30-day warranty period.

3. Warranty Claim Process

  1. Submit a claim: Contact customer service within 30 days and provide your order number, product photos, and a description of the issue.
  2. Review and confirmation: We will review your request within 3 business days to determine if it qualifies under the warranty policy.
  3. Resolution options:
    • If eligible, we will offer a free repair or replacement (same or equivalent product).
    • If the product is out of stock, customers may choose a refund or exchange for another item.
  4. Return process: If a return is required, follow the instructions provided by customer service. If the claim is approved, the return shipping fee will be covered by us.

4. Exclusions & Disclaimer

  • This policy does not cover damage caused by force majeure events (e.g., natural disasters).
  • The warranty only applies to products purchased from our store; items bought elsewhere are not eligible.
  • We reserve the right to make the final interpretation of this policy and adjust it as necessary.

📞 Contact Customer Service: If you have any questions, feel free to reach out to our support team +44 7857956520.